心理技术与应用 ›› 2025, Vol. 13 ›› Issue (5): 291-302.

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秒回还是延迟回复?期望违背视角下不同响应时效的人际印象差异

  

  • 接受日期:2025-04-23 出版日期:2025-05-14 发布日期:2025-05-14

Instant or Delayed Reply? How Response Timeliness Shapes Interpersonal Impressions Through the Lens of Expectancy Violations

  • Accepted:2025-04-23 Online:2025-05-14 Published:2025-05-14

摘要: 移动互联网时代,人们对社交软件信息快速响应的期望变得迫切,秒回和延迟回复可能带来不同的人际效应。然而,现有研究并未对秒回可能产生的人际影响展开系统探讨,也缺乏对不同响应时效的影响机制深入考察。基于期望违背理论,采用实验法考察响应时效与权力关系对人际印象的影响。结果发现:(1)对被回复者而言,秒回会产生积极人际印象评价,延迟回复会产生消极人际印象评价;(2)期望违背在响应时效与人际印象间发挥中介作用;(3)相对于低权力者,被延迟回复的高权力者会产生更高的消极期望违背和更消极的人际印象评价。上述研究发现有助于揭示不同响应时效对人际印象的影响及调节机制,为如何恰当进行线上社交响应提供启示。

关键词: 社交软件, 秒回, 延迟回复, 期望违背, 人际印象

Abstract: In the age of mobile internet, there is growing social pressure for instant responses in online communication. While response timeliness (instant vs. delayed) may yield divergent interpersonal effects, existing research lacks systematic investigation into these dynamics, particularly regarding underlying mechanisms. Grounded in Expectancy Violations Theory (EVT), this experimental study examined how response timeliness and power relations jointly influence interpersonal impressions. Results revealed: (1) for the recipients, instant reply leads to positive interpersonal impressions, while delayed reply results in negative ones; (2)expectancy violations mediate the relationship between response timeliness and interpersonal impressions; (3)compared to those with low power, individuals with high power who received delayed reply experienced higher levels of negative violations, leading to more negative evaluations of interpersonal impressions. These findings illuminate the psychological mechanisms through which response timeliness shapes social perceptions, offering practical insights for managing digital communication strategies across power asymmetries.

Key words: social networking software, instant reply, delayed reply, expectation violations, interpersonal impressions

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