With the growth of the sharing economy and digital transformation, online ride-hailing has become an integral part of urban mobility. However, issues such as passenger incivility and excessively long working hours have contributed to high turnover intention among online ride-hailing drivers, which require urgent attention. This study collected questionnaire data from 276 drivers. The results showed that the sense of virtual community was significantly and negatively correlated with turnover intention. Furthermore, the sense of virtual community predicted turnover intention through both the separate mediating effects of occupational identity and psychological distress, as well as through their chain mediating effect. Based on conservation of resources theory, this study clarifies the relationship and underlying mechanism between the sense of virtual community and turnover intention among online ride-hailing drivers, providing practical recommendations for reducing driver turnover. ,"/> <div> 网约车司机虚拟社区感与离职意愿的关系：职业认同和心理困扰的链式中介作用 </div>
心理技术与应用

心理技术与应用 ›› 2026, Vol. 14 ›› Issue (5): 268-277.

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网约车司机虚拟社区感与离职意愿的关系：职业认同和心理困扰的链式中介作用

  

  1. 南京师范大学心理学院
  • 接受日期:2025-12-05 出版日期:2026-04-27 发布日期:2026-04-27
  • 基金资助:
    江苏省自然科学基金青年项目（BK20230382）；江苏省社科基金青年项目（23SHC012）。

The Relationship between Sense of Virtual Community and Turnover Intention among Online Ride-Hailing Drivers: The Chain Mediating Effect of Occupational Identity and Psychological Distress

  1. School of Psychology, Nanjing Normal University
  • Accepted:2025-12-05 Online:2026-04-27 Published:2026-04-27

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摘要：

随着共享经济和数字化时代的发展，网约车已然成为人们出行方式的重要组成部分。然而乘客不文明行为、司机工作时间过长等问题，使得网约车司机的高离职率成为亟待解决的现实问题。采用问卷法对276名网约车司机进行调查。结果表明：虚拟社区感与离职意愿显著负相关；虚拟社区感分别通过职业认同和心理困扰的单独中介作用，以及两者的链式中介作用预测离职意愿。基于资源保存理论，研究结果揭示了虚拟社区感与网约车司机离职意愿的关系及作用机制，为降低网约车司机离职意愿提供了相应建议。

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Key words:

With the growth of the sharing economy and digital transformation, online ride-hailing has become an integral part of urban mobility. However, issues such as passenger incivility and excessively long working hours have contributed to high turnover intention among online ride-hailing drivers, which require urgent attention. This study collected questionnaire data from 276 drivers. The results showed that the sense of virtual community was significantly and negatively correlated with turnover intention. Furthermore, the sense of virtual community predicted turnover intention through both the separate mediating effects of occupational identity and psychological distress, as well as through their chain mediating effect. Based on conservation of resources theory, this study clarifies the relationship and underlying mechanism between the sense of virtual community and turnover intention among online ride-hailing drivers, providing practical recommendations for reducing driver turnover.
')">"> With the growth of the sharing economy and digital transformation, online ride-hailing has become an integral part of urban mobility. However, issues such as passenger incivility and excessively long working hours have contributed to high turnover intention among online ride-hailing drivers, which require urgent attention. This study collected questionnaire data from 276 drivers. The results showed that the sense of virtual community was significantly and negatively correlated with turnover intention. Furthermore, the sense of virtual community predicted turnover intention through both the separate mediating effects of occupational identity and psychological distress, as well as through their chain mediating effect. Based on conservation of resources theory, this study clarifies the relationship and underlying mechanism between the sense of virtual community and turnover intention among online ride-hailing drivers, providing practical recommendations for reducing driver turnover.

中图分类号: 

  • B849
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