Psychology: Techniques and Application

Psychology: Techniques and Application ›› 2021, Vol. 9 ›› Issue (1): 1-11.doi: 10.16842/j.cnki.issn2095-5588.2021.01.001

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Government Trust Repair after the Unfairness Perception

WU Xuqiu; LI Weiqiang; YUAN Bo   

  1. (Department of Psychology, Ningbo University, Ningbo, 315211, China)
  • Online:2021-01-01 Published:2021-01-05

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Abstract: Fairness is one of the core social norms of human society, and it plays a decisive role in personal survival and social development. However, it is still unclear which interventions should be taken efficiently to repair the government trust which is damaged by unfair events. Two experiments were used to explore which strategies(silence, apology, commitment, compensation, punishment, and supervision) could effectively restore the government trust after unfair perception. The results indicated that the strategies of punishment and supervision could effectively repair the government trust which was damaged, and reduce perception of unfairness as well as feelings of disappointment and anger. However, the strategies of silence, compensation, apology, and commitment failed to repair the government trust. In conclusion, the present results showed that only two behavioral repair strategies(punishment and supervision) could effectively repair the government trust. The current results provide scientific theory reference for government and institutions to set relevant policies and raising the level of social trust in citizens.

Key words: social fairness, government trust, trust damage, trust repair

CLC Number: 

  • B849
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